Following an unexpected result you can make a query using our formal process. Remember, our admin team will not have access to your result so we're unable to discuss your mark over the telephone or by email.
Visit MyICB to see an online 'report' of your examination results for the following examinations:
Level I Certificate in Basic Bookkeeping
Level II Certificate in Manual Bookkeeping
Level III Certificate in Manual Bookkeeping
The report is available within 24 hours and will show you which questions you answered incorrectly and where you lost marks. ICB does not offer further feedback in relation to online reports and will not disclose the questions or answers of papers. Please contact your tutor or training provider if you need further help understanding what areas you need to study further.
You can request an 'examiner report' for the remaining examinations:
Level II Certificate in Computerised Bookkeeping
Level III Diploma in Computerised Bookkeeping
Level III Diploma in Payroll Management
Level III Diploma in Self-Assessment Taxation
To request an examiner report for one of the above examinations please contact ICB on 0845 060 2345. There is a charge of £25.00 payable at this point by credit or debit card.
Examiner Reports are only available if the result of the paper was issued no more than one year ago. Your examination paper will be unarchived and reassessed by a qualified examiner who will write a report.
The report will show you which questions you answered incorrectly and where you lost marks. ICB does not offer further feedback in relation to reports and will not disclose the questions or answers of papers. Please contact your tutor or training provider if you need further help understanding what areas you need to study further.
If you wish to have your examination remarked there is an Examination Re-Mark fee of £25.00. This fee is refunded where it is decided ICB error disadvantaged the candidate. In this instance there will be a full refund of the Re-mark fee and a new result notification will be issued.
If you feel that marks have been incorrectly allocated or missed please write to ICB at its main postal address as per the Contact Us page detailing:
-your name and ICB Number
-the examination taken
-any particular tasks/questions you wish ICB to investigate
You must enclose a cheque or postal order for the £25.00 Re-mark Fee or call ICB on 0845 060 2345 to provide credit/debit card details.
Bookkeeping is a regulated profession - find out what bookkeepers must do to comply with the MLR legislation.
Advice on running your own bookkeeping business and information on ICB's Practice Licence scheme.
If you are an experienced bookkeeper or have comparable qualifications, you may be able to gain an exemption from ICB examinations.
Find out what happens at, and how you can be involved in, the world's biggest gathering of bookkeepers.